Where we stand
Accounts are open to adults aged 18 and over only, and gambling is entertainment that costs money rather than a way to earn it. Age is verified before a first withdrawal is released, gambling carries real financial risk, and no strategy changes the odds a game runs on.
Most people play for a while, spend what they planned and stop. For some it stops being a choice, and that shift is rarely obvious from the inside. The tools on this page exist so that a decision made on a calm day still holds on a bad one.
Staying in control
A few habits do more than any single setting. They are not rules we impose, just what tends to keep play in proportion.
- Decide what a session can cost before you deposit, and treat that figure as spent.
- Set a deposit limit on a quiet day rather than after a heavy session.
- Play with money set aside for entertainment, never with money meant for rent, bills or food.
- Keep track of time, since a session runs longer than it feels.
- Stop when play stops being relaxing, rather than at a round number.
- Never chase a loss with a bigger stake, because the odds do not change to make up for it.
- Avoid playing while upset, tired or after drinking.
Signs worth noticing
There is no single moment when play turns into a problem, but some patterns come up often enough to be worth naming. Playing longer or for more than you meant to. Borrowing money, or selling things, to keep playing. Hiding how much you play from people close to you.
Feeling restless or low when you are not playing, or going straight back to win a loss back, belong on the same list. Noticing one of these does not mean something is wrong, and noticing several is worth taking seriously. Talking to somebody, whether a friend or one of the services below, tends to be easier than it looks from the outside.
Tools on your account
Every control below sits in the profile menu and takes effect as soon as it is confirmed. None of them needs an agent, and none of them costs anything.
- Deposit limit: a daily, weekly or monthly ceiling on what can be paid in.
- Loss limit: a separate cap on net losses over the period you choose.
- Session limit: a cap on how long a single session can run before it ends.
- Reality check: an on screen reminder at a set interval, showing how long you have played and where the balance stands.
- Time out: a short break from one day up to several weeks, during which the account cannot be used.
- Self-exclusion: a longer closure, from six months upward, which cannot be lifted early.
- Account closure: a permanent end to the account, with any remaining balance paid out.
- Account history: a full record of deposits, withdrawals and bonus claims, which is the honest picture of what a month cost.
A tighter limit applies at once. A looser one waits out a cooling off period before it takes effect, so that a change made in the middle of a session cannot be used the same evening.
Self-exclusion in practice
Self-exclusion closes the account for the period you choose and blocks marketing messages for the same period. It cannot be shortened or reversed on request, which is the point of it, and any confirmed balance is returned to you before the account closes.
One thing to be clear about: GAMSTOP, the national scheme in the United Kingdom, covers operators licensed by the UK Gambling Commission. This platform holds an Anjouan licence and is not part of that scheme, so a GAMSTOP registration does not close an account here. For a block that reaches every site, blocking software installed on your own devices is the route that works.
Keeping minors away
Sharing an account, or letting somebody under 18 use yours, breaks the terms and puts the account at risk. Keep your password private, sign out on a shared device and avoid saving card details where a child could reach them.
Parental control software adds a layer that does not depend on memory. Gamban blocks gambling sites and apps across devices, and the filtering built into most operating systems does the same for a family computer.
Where to find help
These organisations are independent of us. Their help is free, confidential and open to anyone, including friends and family of somebody who is gambling.
- National Gambling Helpline, run by GamCare: free and confidential support on 0808 8020 133, 24 hours a day, with live chat on the same site.
- GambleAware: advice, self-assessment tools and a directory of local treatment services.
- Gamblers Anonymous: peer support meetings across the country and online.
- Gordon Moody: residential and intensive treatment for severe gambling harm.
- Gamban: software that blocks gambling sites and apps on your own devices.
- GAMSTOP: the national scheme that blocks operators licensed in Great Britain.
- National Debtline: free debt advice, useful where gambling has left money problems behind it.
Talking to us
If you want a limit set, a break started or an account closed and would rather not do it yourself, write to [email protected] or open the live chat. Say what you want in plain words and we will apply it without asking you to justify the decision.
Please gamble responsibly, and stop as soon as it stops being fun. 18+